Associated Retinal Consultants

Medical Office Specialist

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Livonia, MI

Job description

GENERAL DESCRIPTION

Medical Office Specialists perform a variety of clerical duties of a routine nature, including answering the telephone, scheduling appointments, posting on a computer system and preparing standard forms. Medical Office Specialists also perform some direct patient care including dilating and refracting patient’s eyes.


DUTIES AND RESPONSIBILITIES

  • Pleasantly greets all patients and visitors, whether in person or by telephone.
  • Answers questions, makes referrals and directs other calls to the appropriate person.
  • Schedules patient appointments consistent with individual physician preference.
  • Identifies any potential patient concerns and brings these issues to the attention of the Office Coordinator or physician as appropriate.
  • Knowledgeable about insurance carriers and need for any referrals and/or prior authorizations required for various procedures and/or drugs; seeks additional information if needed.
  • Knowledgeable about drug assistance programs and completes necessary patient enrollment in programs.
  • Ensures that accurate procedure coding/charges for all procedures/drugs for all patients and correct diagnosis codes are used.
  • Collects copays and outstanding balances from patients.
  • Data entry and accurate keyboard skills to include entering patient charges into the practice management system, balance charges and receipts at the end of each day.
  • After initial training period, expert Practice Management System skills required.
  • Verifies and accurately records patient demographic, insurance and other information.
  • Utilizes electronic mail and other instant messaging systems.
  • May dilate and refract patient’s eyes.
  • May consent patient for treatment and procedures.
  • May perform surgery scheduling and consenting for surgery.
  • Prepare exam/treatment rooms by cleaning and stocking supplies.
  • Provides consistent, excellent customer service.
  • Travel to other ARC locations as assigned.
  • Responsibilities may be dependent on specific location and not required of all employees in that position.
  • Performs all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants and at other locations.


REQUIREMENTS/QUALIFICATIONS

  • High School Diploma or equivalent.
  • Proficient keyboarding skills, knowledge of database systems and comfortable with electronic mail and instant messaging systems.
  • Analytical and problem solving skills.
  • Strong oral and written communication ability.
  • Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients.


RELATIONSHIPS

Reports to:Reports to Office Coordinator. All employees report to the company Administrator and Physician Partners.

Work Schedule: Varies, but typically Monday through Friday with working hours ranging from 7:00 a.m. to 7:00 p.m. Potential for Saturday work hours depending on location.Work shift hours vary depending on employment status, but generally are 8 hours in length.

FLSA Status: Non-exempt


WORKING CONDITIONS

  • Moderate physical activity (standing, bending, sitting, walking, pulling and lifting) for most of the work shift.
  • Clean office environment.
  • Potential exposure to body fluids with direct patient contact.
  • Possible hazardous chemicals.

 

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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